Process    Retention Management

An Ideal Manager

• It’s about job satisfaction and retention. – The biggest reason employees leave jobs has to do with their relationship with their manager.      
• It’s about the bottom line. – According to the US Department of Labor & Industry, the base cost of replacing a worker is 30 – 50% of the annual earnings – a great manager impacts the bottom line.       
• Great managers have a high level of self awareness and self management. They are emotionally intelligent.       
• Great managers are experts at relationship management.       
• Great managers are teachable and develop themselves, as well as their staff.       
• Great managers understand the four keys that “First, Break All the Rules” research surfaced in ‘what the world’s greatest managers do differently’ – Select for talent, Define the right outcomes, Focus on strengths, Find the right fit.      
• Great managers are great coaches standing side by side with their staff doing performance management on a continuous basis, reinforcing and recognizing desirable behaviors.       
• Great managers are great motivators.       
• Great managers engage employees at high levels, and engaged employees drive customer engagement.  The process is: The right people in the right roles with the right managers drive employee engagement, which drives customer engagement, which drives sustainable growth, which drives real profit increase.